FAQ
Got Questions? We've Got Answers!
At Inject Guard, we strive to provide clear and accurate information to ensure a smooth
shopping experience. Below are answers to some of the most commonly asked
questions.
Bacteriostatic Water is a sterile water solution containing 0.9% benzyl alcohol, used to
dilute or dissolve medications before injection. The benzyl alcohol prevents bacterial
growth, making it suitable for multi-dose vials.
Ordering is simple! Browse our website, add products to your cart, and proceed to
checkout. We accept multiple payment options to ensure a seamless transaction.
We accept major credit/debit cards, bank transfers, and select online payment
gateways. Please visit our payment page for the most up-to-date options.
Shipping times vary based on location and selected shipping method:
- Royal Mail 24/48 Hour Tracked: Standard shipping takes 1-3 business days.
- Next Day Special Delivery (Before 1 PM): Orders must be placed before 12:30
PM to qualify. - Saturday Delivery: Available as an optional service at checkout.
- International Shipping: Varies by country.
Once your order is dispatched, you’ll receive a tracking number to monitor your delivery
status.
Yes, we offer international shipping. Please check our shipping page for details on
delivery times, fees, and any applicable restrictions.
If you receive a damaged or incorrect item, contact our customer service team within 48 hours of delivery. Provide photos and a description of the issue, and we will arrange a replacement or refund.
We accept returns of unopened, unused products within 7 days of delivery at your expense. To initiate a return, please contact our support team. Refunds are processed once we receive and inspect the returned items.
Absolutely! All our products undergo rigorous testing to meet industry standards. We
prioritise quality, ensuring each item is safe, effective, and reliable.
Bacteriostatic Water should be stored at room temperature (20-25°C) away from direct
sunlight. Keep the vial sealed when not in use and discard any remaining solution 28
days after opening.
Yes, we use encrypted technology to protect your personal and payment details. We do
not sell or share your data with third parties, except where required by law or to fulfil
your order.
Our team is here to help! Reach us via:
- Email: clients@injectguard.com
- Live Help: (link to live help)
- Contact Form: (link to contact form)
Our customer service hours are Monday to Friday, 9 AM – 5 PM (GMT).
For further inquiries, don’t hesitate to reach out!